Executive Twin Suite
- 1 King-size bed
- Shower
- Bathtub
- Balcony
- Air conditioning
Hotel · Durban · KwaZulu-Natal
Royal Palm Hotel
A 4-star stay in Umhlanga Ridge, steps from Gateway mall and the beach.
- Close to Gateway Shopping centre and beach
- Spacious suites with private balconies
- On-site spa, sauna, and golf course
8.6
Great
3741 reviews
Booking.com 8.6 · 3741 reviews
About
Royal Palm Hotel
Royal Palm Hotel sits on Palm Boulevard in Umhlanga Ridge, an 11-minute walk from the Kwazulu-Natal Sharks Board Maritime Centre of Excellence. The 4-star property offers a courtyard, shared lounge, and a golf course on site.
Rooms range from Executive King Suites to a Three-Bedroom Penthouse, many with balconies, bath tubs, and air conditioning. Facilities include a spa, sauna, fitness centre, restaurant, and bar – plus a 24-hour reception and business centre.
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Upgrade-friendly and attentive service — Guests frequently mention surprise upgrades and staff going the extra mile, even after the bar closes.
- Superb location near Gateway mall — Walking distance to Gateway Shopping centre, restaurants, and a beach across the road – ideal for both leisure and business.
- Spacious suites with balconies — Rooms come with private balconies, bathtubs, and air conditioning – a comfortable base for unwinding after meetings or sightseeing.
- Pleasant breakfast spread — Breakfast offers plenty of options, a highlight for many guests.
–
Worth weighing
4 to weigh- Some room cleanliness and breakfast service gaps — A guest noted room cleanliness issues and slower service during breakfast, though the overall ambiance remained warm.
- Mixed value rating — While value scored 8.6, a couple of reviewers rated their overall experience lower (5 and 7.2), suggesting expectations may vary.
- No pets allowed — If you plan to travel with a pet, this property won't accommodate them.
- Limited facilities score — Facilities scored 7.5, the lowest category, hinting at possible wear or limited options compared to other aspects.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Deluxe Double Studio
- 1 King-size bed
- Shower
- Bathtub
- Balcony
- Air conditioning
King Room Disability Access
- 1 King-size bed
- Shower
- Balcony
- Air conditioning
Family Two-Bedroom Suite
- 2 Single beds
- Shower
- Bathtub
- Balcony
- Air conditioning
Three-Bedroom Penthouse Suite
- 2 Single beds
- Shower
- Bathtub
- Balcony
- Air conditioning
Executive King Suite
- 1 King-size bed
- Shower
- Bathtub
- Balcony
- Air conditioning
Two-Bedroom Penthouse Suite
- 2 Single beds or 1 Queen-size bed
- Shower
- Heating
- Bathtub
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Lift
- Luggage storage
- 24-hour security
- Smoke detectors
- Fire extinguishers
Room comfort
- Air conditioning
- Sitting area
- Patio
- Terrace
- Ironing facilities
- Free toiletries
- Electric kettle
- Flat-screen TV
- AM/FM alarm clock
- Carpeted floor
Food & drink
- Restaurant
- Bar/Lounge area
- In-room breakfast
- Packed lunches
- Coffee shop
Wellness & leisure
- Spa & wellness centre
- Sauna
- Steam room
- Fitness centre
- Golf course
- Beach access
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Welcome drink
- Business centre
- Meeting/Banquet facilities
- Fax/Photocopying
- Babysitting/Child services
Accessibility
- Rooms/Facilities for disabled
- Wheelchair access
- Toilet for disabled
- Bathroom for disabled
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.6/10 from 3,741 reviews
Booking.com · 8.6 · 3741 reviews
8.6Verified guest“We were delighted to be upgraded to a penthouse suite – a thoughtful touch. Room service was quick, and even as the bar was closing, staff went out of their way to bring drinks to our room, making for a pleasant stay despite a few hiccups.”
8.6Verified guest“Breakfast offered plenty of great options.”
8.6Verified guest“The location is handy for getting to local sights.”
8.6Verified guest“A relaxing five-night stay – the room was airy, spotless, and good value. The hotel is very close to Gateway Shopping centre, restaurants, and the mall, with the beach and shops just across the road.”
8.6Verified guest“Great for business – the hotel is central, making it easy to explore nearby restaurants and shops. I loved the spacious suite with a private balcony and a luxurious bathroom, perfect for unwinding after meetings. Friendly staff, and check-in was a breeze.”
8.6Verified guest“The Executive King Suite was spacious with thoughtful touches like a microwave and comfortable seating. Staff were responsive, though room cleanliness and breakfast service speed had some room for improvement. The welcoming ambiance made it feel warm, but a few tweaks could elevate the experience.”
04 — Location
Getting around Durban
The property sits in Durban.
Gateway Shopping Centre: A short walk from the hotel, this large mall offers a wide range of shops, restaurants, and a cinema – a convenient stop for any traveller.
Beach across the road: The hotel places you close to the shore, with easy access for a walk along the sand or a quick swim.
Sharks Board Maritime Centre: Located an 11-minute walk away, this centre provides insight into KwaZulu-Natal's marine life and shark conservation efforts.
6-8 Palm Boulevard, Umhlanga Ridge, Durban, KwaZulu-Natal, 4320, South Africa
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 10:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 93 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is by 10:00.
Is parking available?
Yes, parking is available on site.
Are pets allowed?
No, pets are not allowed at this property.
Does the hotel have a spa or wellness centre?
Yes, there is a spa and wellness centre, including a sauna and steam room.
Is there a restaurant on site?
Yes, the hotel has a restaurant and a bar/lounge area, and room service is available.
What room types are available?
Options include Executive King Suites, Deluxe Double Studios, Family Two-Bedroom Suites, and two- and three-bedroom penthouses, many with balconies and tubs.
The bottom line
Royal Palm Hotel is a solid pick for travellers who value location and space. The proximity to Gateway mall and the beach, along with likely upgrades and attentive staff, makes it a comfortable base – though room cleanliness and breakfast speed can be inconsistent.
8.6Best for business trips and shoppers who want a central Umhlanga Ridge stay.
Ready to book Royal Palm Hotel?
Tap through and we’ll open our booking partner’s site, with live prices and availability for your exact dates.
No payment on this site — you complete the booking on our partner’s site.